In Part 1 of this two part series on project communication problem areas, we looked at the first two of four critical communication touch points that can potentially become weak links within the project communications infrastructure: between the project manager and his team members and between the project manager and department managers within the delivery organization.
Between PM and outside resources. Outside resources can be difficult because it’s rare that your priorities and their priorities are in sync. No matter how urgent your deadlines or how important the project is to the company – they may not share the same urgency and this can be quite frustrating for the project manager. This particular potential weak link can end up being of considerable consequence to the project if not managed closely and carefully.
Anticipate problems with these outside resources when planning the schedule and how and when you make requests and communicate information. Don’t wait until the deadline is upon you, but plan well ahead to eliminate the problem through communicating as clearly as possible.