Your customer is critical. And from most project managers’ perspectives, that is the person sitting across from him at the table or the one on the other end of the phone on the status call. That’s right… that is the customer. But what about the customer’s ultimate end user? Where do they fit in? When […]
I would like to think that as the project is winding down I know whether my customer is satisfied with the implementation or whether they feel there have been some issues and concerns. I will also be the first to admit that I have been surprised both ways…so it is never a certainty. Staying on […]
Remember, the project customer is not necessarily our friend. But we do want them to be satisfied with our delivery of the project team them. In Part 1 of this two part series, I began discussing the first five of my ten ways to please your project customer – and basically none of these cost […]
Want to make your project customer happy? Want to guarantee they’ll be very satisfied clients throughout the engagement? Ok, you may need to ask someone else because I certainly don’t have the answer for that. If I did I’d be a millionaire several times over by now. But I can tell you that doing the […]
As project managers, we have many responsibilities and much accountability. In other words, there are a lot of things expected of us and those expectations come from different levels of the organization, from our project team members, and from the customer. They say you can please all of the people some of the time, and […]