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Pay Attention to Customer Complaints – They May be Disguised Opportunities

Pay Attention to Customer Complaints – They May be Disguised Opportunities

01/27/2015 by Brad Egeland Tags: pay attention to customer complaints, project customer relations, unhappy project customer

What do you do when a customer complains about something on the project? Are you abrasive? Defensive? Apologetic? No matter what happens, no matter whose fault it is, we should always be apologetic. Not that the customer is always right, but if they are upset at all then we need to be concerned. Twice I […]

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