07/22/2014 by Brad Egeland Tags: project customer, project customer relationship management, project customer satisfaction, project end user
Your customer is critical. And from most project managers’ perspectives, that is the person sitting across from him at the table or the one on the other end of the phone on the status call. That’s right… that is the customer. But what about the customer’s ultimate end user? Where do they fit in? When […]
10/16/2013 by Brad Egeland Tags: please your project customer, project customer, project customer relationship management, project customer satisfaction
Remember, the project customer is not necessarily our friend. But we do want them to be satisfied with our delivery of the project team them. In Part 1 of this two part series, I began discussing the first five of my ten ways to please your project customer – and basically none of these cost […]
10/10/2013 by Brad Egeland Tags: please your project customer, project customer, project customer relationship management, project customer satisfaction
Want to make your project customer happy? Want to guarantee they’ll be very satisfied clients throughout the engagement? Ok, you may need to ask someone else because I certainly don’t have the answer for that. If I did I’d be a millionaire several times over by now. But I can tell you that doing the […]
