12/02/2014 by Brad Egeland Tags: project client communication, project client relationship management, project customer communication
Delivering bad news. It’s never easy and never fun – unless you happen to be one of those individuals who enjoys the shock value in such communication. I don’t. And I’m guessing most of my readers feel that way too – we are, after all, professionals. Maybe when we were kids and happened to have […]
04/01/2014 by Brad Egeland Tags: assessing project client satisfaction, project customer communication, project customer satisfaction, project stakeholder engagement
I would like to think that as the project is winding down I know whether my customer is satisfied with the implementation or whether they feel there have been some issues and concerns. I will also be the first to admit that I have been surprised both ways…so it is never a certainty. Staying on […]
