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Pay Attention to Customer Complaints – They May be Disguised Opportunities

What do you do when a customer complains about something on the project? Are you abrasive? Defensive? Apologetic? No matter what happens, no matter whose fault it is, we should always be apologetic. Not that the customer is always right,…





  • Brad Egeland
  • 01/27/2015
  • 167 Comments

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