Think about this one. I mean really think. I’m not talking about the project manager who is only running internal projects…that never really presents a dilemma. But for those project managers working in professional services environments where you are leading a team of project resources who have been assembled to deliver a solution for an external customer – for example a customized implementation of your own software offering – this can become an issue.
So the question begs to be answered…where do your loyalties lie? When push comes to shove, who are you fighting for? What are you trying to accomplish and who will you listen to first? Who’s concerns weigh heaviest on your mind?
I’m not saying that your executive management team is not working in the best interest of your project client. But it is no secret that what your executive management team cares most about and what your project client cares most about are usually two or more very different things.
Generally, your management cares about:
- Not exposing organizational weaknesses to customers
- Customer satisfaction and retention