Turning it all around is what project management is all about right? The excitement, the adrenaline rush of jumping in and saving the day. Or saving your own project from near disaster and ending up with a favorable outcome. Well, most of us would rather not have all that excitement if we can avoid it. But the truth is most projects fail in some way or another – more than half of all projects do by most counts, studies and surveys.
So while we would like to talk about the project successes out there…and we often do talk about best practices, how to succeed and what ‘x’ number of steps might guarantee success (which can never really be true), the reality is that we must also talk about the failures and what we can learn from them so we turn today’s failures into tomorrow’s success stories. What we need to do is learn as much as we can from history so that it doesn’t repeat itself. We need to make the most of our’s and others’ bad situations.
As I see it, there are two things we can do. Look at some of the reasons why projects frequently fail. And make sure we incorporate lessons learned into the project management process. First, let’s look at a few key reasons that I’ve come up with as to why projects fail:
Bad or poorly defined requirements. This is definitely linked to project planning. Whether your project team is helping the customer with all of the requirements definition or if the customer has come to you with detailed requirements, they still need to be reviewed in great detail because missed requirements or poorly documented requirements end up costing the project budget infinitely more dollars down the road in re-work than it requires to just verify and drill down to more detailed requirements up front on the project. Do it right the first time and you’ll greatly lessen the risk of having a project that gets halted when funds run out or the customer is just too frustrated to move on.
Lack of communication. I believe that communication is both the most important responsibility of the project manager and the biggest reason for project failures. It’s the most critical piece of the project management puzzle and it’s something that many of us struggle to do well. As a project manager, you must be ready to be the focal point of communication for your project and carry that task out well.
Weak leadership. Weak project leadership – meaning a project manager who can’t run a project well – is another major contributor to project failures. The project manager must be a great communicator, a strong leader, an organized project professional, and have the dedication and stubbornness to make good decisions and stick to them. If too many of these characteristics are lacking, the project may flounder or completely fail.
Incomplete or poor project planning. If not enough time is spent up front in planning the project and getting a good schedule and the proper documents in place as well as mapping out the resource usage and the budget, then the project can get into trouble quickly. Plan well up front and you set a positive and productive course for your project for the rest of its life cycle. And remember, it will never be cheaper and you’ll never have more time to do the right project planning later on in the project. Do it up front or your project may be doomed before it is even started.
On lessons learned
I promised to touch on lessons learned…a more proactive way to take go about making the next project a success based on your current and past projects successes AND failures. It’s hard to face the problems when a project goes horribly wrong – especially if you, as the project manager, were somewhat to blame. But the best way to ensure we don’t repeat the same failures is to make sure that we learn from them. So conducting a lessons learned session is definitely the right way to go. And yes, even conduct them on successful projects because there is always something we could have done better.
Those mistakes and project failures need to not be all in vain. So many project failures abound…let’s learn from them. In fact, in think that would be a great PM book idea – epic project failures and what we can learn from them. But for those every day failures, look no further than this list I’ve provided – it should make us stronger for that next project engagement.