70 responses to “Setting Expectations for the Project Customer”

  1. CDoran

    Excellent post, Brad. It is easy to assume everyone is on the same page right up until the project is in trouble or at risk because of a major miscommunication.

    1. bradegeland

      Thanks! And you are right. Making assumptions can be an easy web to get tangled up in when you’re busy and working heads down on a project. The key is to keep the team and customer engaged weekly in meetings (internal status with team and formal weekly call with the customer) and have that open forum to discuss.

  2. DevelopIntelligence

    The last thing you want to have happen is get 30% or more into a project and realize you (or the client) was on the wrong page and have to scrap everything and start fresh. The more people involved the better chance there is of something going awry or getting lost in translation, so everyone involved need to be on the same page.

    1. bradegeland

      Completely agree. Don’t get busy and get in the habit of skipping regular meetings just because there doesn’t seem to be much to discuss. I don’t care if it’s a 5 minute meeting…still have it. You never know who’s going to learn a key piece of information from it that was otherwise missing and could have caused problems down the line.

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