• Henry Chow

    We just upgraded two licenses from version 9 to FastTrack Schedule version 10. We’re loving the product so far, but there is one thing that makes no sense to me. The user manual is print disabled. I’m not allowed to print the user manual?

    Because we’ve had some staff turnover, my new team members are learning FTS 10 from scratch. Is there any way for us to have a user guide which can be printed? If it’s a green planet you’re after, I promise to use re-cycled paper, and to plant extra trees. My team needs to have a printed manual for ready reference. Please?

    • Ryan Kish

      Thanks for upgrading to Version 10. I’m glad to hear your team’s enjoying the program and the many new features.

      With Version 10, we made a concerted effort to reduce the size and weight of the program box, and this led us to the decision to deliver the User Manual as a PDF. We’d be happy to make a printed User Manual available for your team’s use. I’ll contact you tomorrow to coordinate.

  • Ryan Kish

    Thanks for upgrading to Version 10, Henry. I’m glad to hear your team’s enjoying the program and the many new features.

    With Version 10, we made a concerted effort to reduce the size and weight of the program box, and this led us to the decision to deliver the User Manual as a PDF. We’d be happy to make a printed User Manual available for your team’s use. I’ll contact you tomorrow to coordinate.

  • Kgreene

    I’ve upgraded from version 9 to version 10 and lost data and formatting. Printing schedules for review and customer use is practically impossible. It’s easier to screen dump and print from other software. The zoom feature in the lower right is useless. I waste enormous amounts of time overcoming what should be simple tasks in a scheduling software package.

    • Serge Gloukhoff

      Thanks for upgrading to version 10. This is not at all the typical behavior expected when opening a version 9 file in version 10.

      Would you mind sending us your v9 file, so that we can further investigate and troubleshoot the behavior you are experiencing?

      Please send the file through our Support Center: http://supportcenter.aecsoftware.com/anonymous_requests/new