One response to “Delivering Bad News to the Project Client”

  1. synique

    Two of the key comments I fully endorse: never go to the customer with just a problem, always bring a couple of solutions. And do it fast – problems never get easier with time.
    One further point is to allow the customer to also provide solutions. They know the real business drivers for the project better than the project team, and will often have more alternatives or other levers to pull to fix a problem. For example, a delay in key function in a new system may be easily responded to by a simple manual process that the project team may not be aware of.

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